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WFDA Ethics Committee
Jenna Krenz - Committee Chair
The WFDA by-laws contain the Code of Ethics that set a high standard of conduct for all members of the Wisconsin Funeral Directors Association. The bylaws call for an Ethics Committee, which was recently established by the WFDA Board of Directors. This site is meant to serve as a resource for members of the public and WFDA membership who would like to file a complaint about a possible violation of the WFDA Code of Ethics.
Any individual (the "Complainant”) may file a complaint with the Association. The complaint must be in writing, signed by the Complainant, and include the Complainant's address and phone number. The complaint must include a concise statement of the complaint and the name(s) of the Association member(s) allegedly responsible for causing the subject of the complaint. Upon receipt of the complaint by the Association, it shall forward the complaint to the Chairperson of the Ethics Committee for review and possible action.
WFDA Ethics Committee
22 E. Mifflin Street, Suite 1010
Madison, WI 53703
ARTICLE IX. MEMBERSHIP RESPONSIBILITY - CODE OF ETHICS (From WFDA Bylaws)
SECTION 1. MEMBERSHIP RESPONSIBILITY
All members of WFDA shall adhere to the Code of Ethics. WFDA members and employees will direct all potential Code of Ethics violations to the Funeral Directors Examining Board within the Wisconsin Department of Regulation & Licensing.
SECTION 2. CODE OF ETHICS
The members of the Wisconsin Funeral Directors Association do hereby adopt this Code of Ethics as a standard of conduct for the members of the association in their professional relationships with those they serve, with the general public, with each other, and with their profession and other professional colleagues.
1. A funeral director should deal with those he/she serves openly, fairly, confidentially, respectfully, and competently. A funeral director should:
a. Enter into business dealings with those whom he/she serves openly, fairly, and with solicitude for their emotional needs and financial limitations.
b. Maintain confidentiality of communications with those whom he/she serves.
c. Maintain an attitude of respect for the sanctity of the human remains.
d. Maintain a sincere respect for all creeds, religions and customs.
e. Offer a broad range of personal services, goods and prices consistent with the needs and desires of the families in the community.
2. A funeral director should assist in maintaining public confidence in the integrity and competence of the funeral industry. A funeral director should:
a. Support high standards of education for members of the industry.
b. Conduct himself/herself at all times with those he/she serves and with other members of the public conscientiously, in accordance with proper business standards and practices, honestly in all dealings and in a manner that reflects favorably upon the funeral industry.
c. Protect public health and safety by adherence to professional standards and by maintenance of his/her establishment in a clean and sanitary condition.
d. Help attract to the funeral service industry qualified people of good character and intellectual capacity and aid in their instruction.
e. Faithfully obey all federal and state laws, regulations and rules governing the funeral service industry both in letter and in spirit.
3. A funeral director should relate to other members of the profession with the highest standards of professionalism. A funeral director should:
a. Expose corrupt, dishonest or unethical practices by members of the profession to the appropriate regulatory authorities.
b. Cooperate in a professional manner with other funeral directors when service of families involves the merchandise or services of other funeral homes, including, but not limited to, facilitating transfers of arrangements, both pre-need and at-need, and refraining from unfairly or untruthfully disparaging the merchandise or service of another firm.
c. Cooperate with licensing authorities, the Ethics Committee of the association, the Board of Directors and other authorities, public and private, that may from time to time investigate allegations of dishonesty, violations of the laws, regulations or rules or unethical conduct.
d. Encourage adherence to the law, regulations or rules, and to this Code of Ethics, including, but not limited to, making timely and good faith responses to all inquiries made by the Ethics Committee of the association in any investigation of the breach of the Code of Ethics on the part of any member of the association.